Case Studies

Our clients’ satisfaction is MedTrainer’s one and only motivation. With 5 years in the healthcare management market, MedTrainer has distilled a one of a kind, all-in-one compliance solution, with plenty of happy customers that have shared their success stories with us.

Apple Valley Medical Clinic


“As a manager, I love any admin feature that saves us valuable time. The reporting capabilities make compliance tracking easy and completely eliminated the headache of managing that on paper. And when it comes to bringing on new staff, the system allows us to set up our own course bundles that can be assigned with just one click. We’ve created an orientation bundle of ten courses, all ready to go whenever we hire a new team member. It’s really streamlined the onboarding process.”

Cathy Wasson
System Operations Manager and HIPAA Security Officer

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Chota Community Health Services


“We are able to customize the incident reporting template to meet our needs specifically. This has allowed us to pull reports and see which incident types are occurring frequently, thereby allowing us to drill down into that incident to see if additional training or edits to our policies and procedures are needed. I use this report quarterly to report our incidents on our risk dashboard to the risk management team and our board of directors,”

Sonia Hardin
Chief Compliance Officer

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La Connor Medical Center


“I really appreciate how easy it is to select the training courses for my staff and then assign them as needed. Some topics are applicable to my back office but not necessarily for my front office, so being able to make course assignments user-specific is a great value.”

Olivia Fisher
Practice Manager and Administrator, Island Internal
Medicine

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CHC of Western Kentucky


“My favorite feature is the course bundle packages because I’ve been able to make a non-clinical bundle and a clinical bundle for new hires. I can now assign a whole package to new employees with all the courses that they need to get started. Before MedTrainer, I would have to pull all those pieces together in paper format and worry about whether something was forgotten. Now I can click a button, know they have received the required onboarding education and it is done.”

Kelly Durall
Chief Operating Officer and Quality Improvement Director

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RHCI


“After years of me having to remember via spreadsheet, who is due for training and what training is required, MedTrainer’s automated email reminders help me stay up to date at all times and are amazing and user friendly.”

Angie Huckins
Quality Assurance Specialist

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Urological Associates of Savannah, P.C.


“The fact that I can reach everyone in the system in a matter of seconds with important information. We will begin Open Enrollment in a few weeks and I’m already planning a rollout via MedTrainer document distribution to aid in getting the directions and forms to everyone quickly. We are a recognized Drug Free Workplace in GA & I get monthly newsletters to distribute—I used to simply post them on a bulletin board but now I send them out via MedTrainer, Policies & Procedures documents & everyone has them instantaneously and with 24/7 access”

Wendy P. Partain
HR/Credentialing Specialist

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Hematology & Oncology Consultants, P.C


“My favorite feature is the safety data sheets that auto populate from my McKesson Specialty drug orders and my McKesson Med Surg supply orders.”

Carol Murtaugh, RN
Administrator

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Sault Tribe Health and Human Services


“MedTrainer offered an affordable solution that that could streamline our training and compliance challenges and helped raise our training compliance from 60-70 percent up to 99.98 percent.”

Joanne Umbrasas, BS
Operations Manager

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StatMD Urgent Care


“We have been happy users of MedTrainer and QuickCred for nearly 3-years. Prior to finding this single solution, we had to use multiple platforms. This was incredibly cumbersome. In achieving our UCA accreditation, having both MedTrainer and QuickCred made it easy to demonstrate our best-in-class systems to track employee training, credentials and compliance. Partnering with MedTrainer makes easy work of complex issues and allows us to focus our energy on other aspects of our business.”

Bryan Knepper
Administrator

Xpress Wellness Urgent Care


“Xpress Wellness Urgent Care has utilized MedTrainer as their LMS system since May 2016. We have found that MedTrainer allows us to streamline the onboarding process and required annual courses in order to maintain compliance with HIPAA and UCA Accreditation. MedTrainer has a variety of video courses that we utilize along with the ability to house our employee transcripts with expiration dates along with daily emails to inform us of expiration dates coming. We have found MedTrainer to be a great LMS system for our growing company.”

McKensey ElKouri
Director of Talent Acquisition

TrustCare Health


“MedTrainer has been a useful tool for our new hire onboarding and compliance training. We utilize many courses in MedTrainer and are getting ready to roll out our annual compliance training for all employees that will include HIPAA, Sexual Harassment, as well as some COVID-19 courses. We also utilize the credentialing tool within MedTrainer, but I don’t deal with that portion directly. I will say, I’ve heard nothing but good things from our Credentialing Specialist.”

Lindy M. Crenshaw
Human Resources Manager

ASPA: Arizona State Physicians Association


“ASPA has used MedTrainer for a few years now for our compliance training needs. It is easy to use and has a great tracking system that reminds us when it is time to do the training. As an Administrator it is great as it tells me who has or has not completed their courses. It also produces a certificate for all trainings completed. The reporting capabilities for tracking which is now required for our compliance audits by plans is an added plus. We only use FWA, HIPAAA and General Compliance, a small set of services by MedTrainer, but it has many other services to offer as well. I strongly recommend MedTrainer to ease the burden of compliance requirements for any medical practice.”

Connie Richardson
Executive Director

Fifth Avenue Surgery Center


“I am writing this to give recognition to MedTrainer for their support they have provided to us during two of our inspections with DOH and AAAHC. We used their on line educational training courses to satisfy our mandatory requirements during our inspections, and continue to do so for clinical staff education. During our inspections, both DOH and AAAHC were very impressed with our up to date knowledge based on the evidence that was provided by MedTrainer. Another great factor of MedTrainer was that their website and platform was easy to navigate and very sufficient. It allowed us to easily and efficiently educate all of our employees at the same time. I would like to especially recognize the rep, Mel Siebert that assisted us throughout, he was patient and very knowledgeable. Thank you MedTrainer, for your continued educational support.”

Natalia Diaz, MBA, BSN RN
Director of Nursing

Elite Pain Management


“MedTrainer has provided invaluable training with our entire staff. Its custom features allow us to tailor training from doctors to medical assistants. Once set up the entire staff an easy to use learning module that is accessible online at any time. I enjoy the group learning because we have discussions on topics. The most important aspect is our account manager, Mel. His expertise helps guide on us selecting and using our compliance courses, whether it be OSHA or Medicare related topics. I highly recommend MedTrainer.”

Marc B. Cheng, M.D.

Desert Maxillofacial Center


“I am writing this letter to express my experience with MedTrainer and QuickCred. We are an outpatient surgery center that went through an ownership change and new accreditation with AAAASF. I became the compliance coordinator to prepare for AAAASF accreditation and state requirements. These requirements included employee training and patient care, which can be an overwhelming process. During this process, I thought I would have to re-write the bible. My account representative told me about MedTrainer. MedTrainer gave me the outline I needed to train and create policy manuals for our office that we use to be compliant in all aspects required for accreditation. Our office passed the AAAASF accreditation with no problems, without MedTrainer I don’t think it would have been the same. Understand it was hard but now the guidelines are set and easy to follow, I recommended MedTrainer to anyone who has a Medical / Dental office with State requirements.”

Alex Young
RDA & Compliance Coordinator

Advanced Surgery Center of Metairie


“This is our facilities first year using MedTrainer for our yearly mandatory employee education. The company, and especially Eddie Dabrun, were very helpful in getting us all set up, and educating us on the ins and outs. After we all got used to the new system, we began utilizing it for more things, such as incident reporting, and policy and procedure uploading. It is a very easy program to use, and Eddie is always available to do the heavy lifting!”

Mikki Baldus RN
Director of Nursing

SurgCenter of Palm Beach Gardens


“I am writing this letter to let MedTrainer, Inc. know how satisfied I am with the educational services we take part in. It is also reassuring to know my representative, Eddie Dabrun, is quick to get back to me and is always there to help guide me through any task. He is always advising me about updates and new programs. I thank you for the flawless services.”

Deirdre Hert
Clinical Nurse Manager

Lewisburg Plastic Surgery and Laser Center


“We recently switched to MedTrainer for our staff and physician annual training. It was a fairly easy conversion, and Eddie Dabrun was a great help! Anytime I needed to add a staff member or delete someone, Eddie was there to help me with the process. His responses were always quick and I never felt like I was in it alone. Please feel free to contact me personally if you would like additional information.”

Stephany Smith
Administrator

SurgCenter Northeast


“We recently switched to MedTrainer for our staff and physician annual training. It was a fairly easy conversion, and Eddie Dabrun was a great help! Anytime I needed to add a staff member or delete someone, Eddie was there to help me with the process. His responses were always quick and I never felt like I was in it alone. Please feel free to contact me personally if you would like additional information.”

Stephany Smith
Administrator

Lewisburg Plastic Surgery and Laser Center


“Our facility has found MedTrainer to be a beneficial educational tool. It is difficult to get all staff members together at a specific time to complete in-service education due to varying work schedules. MedTrainer has offered us the opportunity to provide required training in a cost-effective online format allowing our staff members the opportunity to complete training within a specific time frame at a time that is convenient for them.”

Wendy Brown
Administrative Manager

New Britain Surgery Center


“We have been an account of MedTrainer for several years now, I just wanted to pass along how satisfied we are with the customer support we receive from MedTrainer. My account rep always responds whenever I contact him. MedTrainer has worked with me on my Emergency Plan, as well as recommending courses to keep us compliant. Thank you for providing such a good working relationship.”

Trish Frendak
Administrative Director

Indian Lake Surgery Center


“My surgery center changed our on line learning system to MedTrainer approximately six months ago. This change was not only a cost savings but offered excellent reporting for my management team to assure the staff are completing the required education on a timely basis. The courses are user-friendly and they offer a variety of course for us to assign directly to our staff. If you are looking for a robust online education system, I would recommend MedTrainer without reservation.”

Pam Arnold
Administrator

Just Kids Pediatrics


“The Exclusions Module in MedTrainer is easy to use and manage. It is puts our practice at ease!”

Melissa McDonald, MBA

Northwest Brain & Spine


“We have been using MedTrainer OIG/SAM Exclusions for over two years now and we find it beneficial for Our organization. I see results for the employee checks on monthly basis.”

Mark Stewart
Administrator

Pediatric Associates


“I run the report every month to maintain compliance. It is easy to run, offers the appropriate information and have never encountered any issue.”

DeAnn Hunnicutt
Practice Administrator

Golden Valley Health Centers


“I have been using the contract management module of MedTrainer for approximately one year now. I oversee organizing and maintaining all the contracts for our company and MedTrainer’s contract management module helps me do this in an efficient and well-organized manner. Some of the features I have enjoyed are the ability to make my own categories for contracts, assign a party as an owner to a contract, and assign an expiration date for that party to receive a notice regarding their contracts. Not every company will use the same categories, so ability to create my own categories has been extremely beneficial in helping me to organize my contracts in the most effective way for my company. I like the feature of assigning each contract an owner since we have many different departments, and different directors in charge of those different departments. I can assign contracts to their specific director and then that director can receive notifications regarding the contracts that relate to their specific department. It makes my job easier since I do not have to personally send email notifications to each one of these individuals regarding each one of these contracts. I will continue to use MedTrainer’s contract management module as I feel it is well organized, user friendly, and functional for managing business contracts.”

Emily Wilkins

Mid Florida Cancer Centers


“If your practice is not currently using Medtrainer, you are wasting time and money. The easy to use software is ideal for practices of all sizes. Compliance has never been so convenient. All of our materials, courses, reports are stored in an easy to navigate interface. Sending reminders to staff to complete courses is as easy as clicking a button. Eddie, our assigned representative, has been so helpful along the way, he has consistently updating us on new features, and always available for any needed support. Last year, our company needed a security risk analysis to be conducted, and Eddie and his team at med trainer made the process simple and efficient. Their knowledgeable staff brought to our attention potential hazards and security threats we may have never discovered. We were able to take corrective action before anything got out of hand. I would highly recommend their product and service to anyone in our industry.”

Kyle D’Souza
Operations Manager

Chota Community Health Services


“I would like to take this opportunity to let you know how pleased Chota Community Health Services has been with your MedTrainer program. We purchased MedTrainer at the end of March, 2017 and we are very happy to say that MedTrainer has met all of our expectations and more! We use MedTrainer daily with incident reporting, training modules, policy and procedure acknowledgement, SDS uploads, compliance toolkit, and the reports module. Each time we have initiated another aspect of the MedTrainer program we have had excellent support from our customer service manager, Eddie Dabrun. We have called on him frequently for assistance with program implementation as we learn a new module or to ask for numerous customizations to the program to meet our specific needs. Each and every time we have requested assistance or a change to the program we have had positive results in a timely manner. MedTrainer’s ease of use has allowed all 84 Chota staff members to stay connected! believe we will continue to improve our communication efforts, tracking of trainings and policies and procedures, and meet the overall needs of improving our company through the use of incident reporting through MedTrainer. I especially love the customization and one-on-one support we have had with your company. I look forward to continuing our working relationship for years to come.”

Sonia Hardin, RN
Chief Compliance Officer

Newbridge Spine & Pain Center


“MedTrainer has helped us organize and assign training for our staff and medical team. The reports that track training progress are easy to use as well as ready to print training certificates. They have also assisted us with customized Quality Assurance Performance Improvement (QAPI) and Emergency Preparedness Plan (EPP) manuals along with training. MedTrainer’s knowledge of ASC accreditation and surveys is superb and we were fortunate to have their assistance with the most recent changes and compliance requirements from the governing accreditation organizations.”

Debbie Turner
Chief Operating Officer

Northwest Brain & Spine


“MedTrainer offers a great tool for the administrative toolbox as the Policy & Procedure section. We have found being able to add documents for employees to read and sign a value-added benefit of MedTrainer. We load our employee handbook for everyone and policies approved by board for implementation by department. This helps communication and keeping track of who has acknowledged the various documents and policies as well as remind those who have not completed assignments. Highly recommend!”

Mark Stewart
Administrator

Northwest Brain & Spine


“MedTrainer offers a great tool for the administrative toolbox as the Policy & Procedure section. We have found being able to add documents for employees to read and sign a value-added benefit of MedTrainer. We load our employee handbook for everyone and policies approved by board for implementation by department. This helps communication and keeping track of who has acknowledged the various documents and policies as well as remind those who have not completed assignments. Highly recommend!”

Mark Stewart
Administrator

Scars Management Services


“I absolutely love SDS Management tool – makes my job so much easier! And it saves me a ton of time, while also making it more accessible to my employees.”

Erin Williams
Compliance and Financial Officer