COURSE LIBRARY

Employment

Topics include mandatory employment laws and human resource topics

The landmark legislation that is transforming healthcare delivery in the United States has many provisions that organizations and staff must implement to maintain compliance. As of September 23, 2012 or soon after, health insurance issuers and group health plans are required to provide you with an easy-to-understand summary about a health plan’s benefits and coverage. The new regulation is designed to help you better understand and evaluate your health insurance choices.


Course Objectives:

  • Identify what is the Affordable Care Act.
  • Explain the effects of the Affordable Care Act.
  • Identify the costs of the Affordable Care Act.

Duration: 15 min. CE Credits: .25 Chapters: 1

The presence of alcohol and substance abuse in the workplace is a significant problem for employers and employees alike. This course provides readers with information regarding the risk factors, prevention and intervention techniques as they relate to the abuse of alcohol and drugs in the workplace.
Topics covered will also include the supervisor’s role in dealing with substance abuse in the workplace and the heavy toll that it has on employee productivity.


Course Objectives:

  • Recognize the signs of alcohol and substance abuse in the workplace.
  • Understand the risk factors that may contribute toward alcohol and substance abuse in the workplace.
  • Explain the recommended intervention techniques to help reduce alcohol and substance abuse in the workplace.

Duration: 15 min. CE Credits: .25 Chapters: 1

Promoting employee health and wellness has many benefits that can positively affect the organizations productivity and financial results. During this course, we will review employee health and wellness programs and discuss the benefits they provide for both employees and employers. We will also look at how to implement employee health and wellness programs to reduce injuries, increase employee satisfaction, and to create a culture of safety.


Course Objectives:

  • Understand the importance of health and wellness programs on overall employee health and productivity.
  • Identify key components of a health and wellness program.
  • Gain an in-depth understanding of the role each employee should take in a successful wellness program.
  • Review specific resources that employers can provide as part of a health and wellness program.

Duration: 15 min. CE Credits: .25 Chapters: 1

This course will assist staff in understanding legal requirements regarding personal and financial data and prevention of Medicare and Medicaid fraud.
It provides information regarding current efforts by the Department of Health and Human Services to detect and prosecute those who participate in fraudulent activities and “whistleblower” protection for employees who expose these activities.


Course Objectives:

  • Overview of the financial basics of Medicare and Medicaid.
  • How to identify abuse and fraud of Medicare and Medicaid.

Duration: 15 min. CE Credits: .25 Chapters: 1

Handling customer complaints can be one of the most important aspects of providing excellent customer service. Customers, Vendors, Patients, Clients and Other 3rd Parties who complain are doing so to offer the organization the ability to bring resolutions to key issues and demonstrate good customer service to maintain customer loytalty and prevent attrition This course is meant to assist employees with customer service responsabilites in undestandaing how to resolve and deal with difficult customer situations.


Course Objectives:

  • Identifying and catagorizing customer complaiints in order to offer opprotunity for improvement.
  • How to follow up on critical issues to ensure customer satisfaction.
  • How basic complaints can be handled and resolved.
  • How to interpret customer complaints from a distance or in person.

Duration: 15 min. CE Credits: NA Chapters: 1

It’s commonly known that it takes five new customers to replace one LOST customer and that people who have had bad experiences usually tell 10-12 people about it. We cover both the issues related to hostile and unsatisfied customers and the attitudes of employees that directly impact the customer experience.


Course Objectives:

  • Improve customer relations.
  • Maintain customer relationships.
  • Discuss ways to preserve customers.

Duration: 15 min. CE Credits: .25 Chapters: 1

Employees of merchants and service providers involved in the transmission, processing, or storage of.


Course Objectives:

  • Understand the PCI-DSS standards and how it applies to the responsibilities for handling in-person and not present card holder transactions
  • Become familiar with the security features of the payment cards and the subtle differences between major card brands
  • Follow the necessary steps to secure data whether in electronic or written form until it is properly transmitted or destroyed
  • Gain insight into the handling of stressful situations when presented with a payment card that may not be legitimate

Duration: 30 min. Chapters: 1

Section 1557, in effect since 2010, is the ACA’s nondiscrimination provision, prohibiting discrimina.


Duration: 30 min. Chapters: 1

What is workplace diversity? We look at the negative impact of stereotypes and cultural norms that can cause conflicts in the workplace.
Embracing the power of diversity can benefit individuals and organizations. This thought provoking training video will have you examine your feelings about diversity and how to work collaboratively with others.


Course Objectives:

  • Learn how embracing diversity will benefit individuals and organizations.

Duration: 15 min. CE Credits: .25 Chapters: 1

This course provides an overview about best practices for developing cultural diversity as well as information concerning the changing demographics within the workplace and other challenges related to cultural competence in a multicultural environment.


Course Objectives:

  • Understand the changing demographics of the workplace.
  • Explain the best practices to enhance cultural diversity.
  • Know the basic concepts related to diversity awareness.

Duration: 15 min. CE Credits: .25 Chapters: 1

This thought provoking course will help the managers and staff to actively participate in maintaining a professional workplace free of sexual harassment.
The topic of sexual harassment has legal and professional consequences relating to participating in or creating unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that is connected to a person’s employment regardless of gender or sexual orientation.


Course Objectives:

  • Review the very serious issue and laws regarding Sexual Harassment as defined by the U.S. Equal Employment Opportunity Commission (EEOC).
  • Examples of situations which may be considered Sexual Harassment as defined by the U.S. Equal Employment Opportunity Commission (EEOC).

Duration: 30 min. CE Credits: .50 Chapters: 2

This 2 hour course will highlight the different types of unlawful harassment, federal and state laws as well as consequences for not abiding by the laws.


Course Objectives:

  • What you should do concerning Sexual Harassment.
  • Responding properly to sexual harassment complaints.
  • Unlawful Harassment and other conduct to be avoided Sexual Harassment and other protected characteristics.
  • Retaliation and Sexual Harassment.

Duration: 120 min. CE Credits: 2 Chapters: 8

Identify the signs of workplace aggression to prevent workplace violence, how to report suspicious or threatening situations, and how to react to real-life incidents of workplace violence.
In today’s society, workplace violence can happen at any time, any place, from co-workers or complete strangers. We demonstrate how managers and employees must work together to create a cohesive approach to keeping everyone in the workplace safe.


Course Objectives:

  • Define and review workplace violence, prevention, and interventions.

Duration: 15 min. CE Credits: .25 Chapters: 1

EEO Compliance Training for Employees and Managers.


Duration: 15 min. Chapters: 1

More than 130 million workers in more than 7 million workplaces are protected or “covered” by the Fa.


Duration: 15 min. Chapters: 1

Welcome to the Family Medical Leave Act (FMLA) training session. Here, we will learn about what the.


Duration: 15 min. Chapters: 1

We will discuss the employment laws relevant to the state of Arizona, including minimum wage, medica.


Duration: 15 min. Chapters: 1