COURSE LIBRARY
Employment
Topics include mandatory employment laws and human resource topics
Topics include mandatory employment laws and human resource topics
The landmark legislation that is transforming healthcare delivery in the United States has many provisions that organizations and staff must implement to maintain compliance. As of September 23, 2012, or soon after, health insurance issuers and group health plans are required to provide you with an easy-to-understand summary about a health plan’s benefits and coverage. The new regulation is designed to help you better understand and evaluate your health insurance choices.
Course Objectives:
Duration: 15 min. CE Credits: .25 Chapters: 1
The presence of alcohol and substance abuse in the workplace is a significant problem for employers and employees alike. This course provides readers with information regarding the risk factors, prevention, and intervention techniques as they relate to the abuse of alcohol and drugs in the workplace.
Topics covered will also include the supervisor’s role in dealing with substance abuse in the workplace and the heavy toll that it has on employee productivity.
Course Objectives:
Duration: 15 min. CE Credits: .25 Chapters: 1
Promoting employee health and wellness has many benefits that can positively affect the organizations productivity and financial results. During this course, we will review employee health and wellness programs and discuss the benefits they provide for both employees and employers. We will also look at how to implement employee health and wellness programs to reduce injuries, increase employee satisfaction, and to create a culture of safety.
Course Objectives:
Duration: 15 min. CE Credits: .25 Chapters: 1
This course will assist staff in understanding legal requirements regarding personal and financial data and prevention of Medicare and Medicaid fraud.
It provides information regarding current efforts by the Department of Health and Human Services to detect and prosecute those who participate in fraudulent activities and “whistleblower” protection for employees who expose these activities.
Course Objectives:
Duration: 15 min. CE Credits: .25 Chapters: 1
Handling customer complaints can be one of the most important aspects of providing excellent customer service. Customers, Vendors, Patients, Clients, and Other 3rd Parties who complain are doing so to offer the organization the ability to bring resolutions to key issues and demonstrate good customer service to maintain customer loyalty and prevent attrition This course is meant to assist employees with customer service responsibilities in understanding how to resolve and deal with difficult customer situations.
Course Objectives:
Duration: 15 min. CE Credits: NA Chapters: 1
It’s commonly known that it takes five new customers to replace one LOST customer and that people who have had bad experiences usually tell 10-12 people about it. We cover both the issues related to hostile and unsatisfied customers and the attitudes of employees that directly impact the customer experience.
Course Objectives:
Duration: 15 min. CE Credits: .25 Chapters: 1
Employees of merchants and service providers involved in the transmission, processing, or storage of.
Course Objectives:
Duration: 30 min. Chapters: 1
Section 1557, in effect since 2010, is the ACA’s nondiscrimination provision, prohibiting discrimina.
Duration: 30 min. Chapters: 1
What is workplace diversity? We look at the negative impact of stereotypes and cultural norms that can cause conflicts in the workplace.
Embracing the power of diversity can benefit individuals and organizations. This thought-provoking training video will have you examine your feelings about diversity and how to work collaboratively with others.
Course Objectives:
Duration: 15 min. CE Credits: .25 Chapters: 1
This course provides an overview of best practices for developing cultural diversity as well as information concerning the changing demographics within the workplace and other challenges related to cultural competence in a multicultural environment.
Course Objectives:
Duration: 15 min. CE Credits: .25 Chapters: 1
This thought-provoking course will help the managers and staff to actively participate in maintaining a professional workplace free of sexual harassment.
The topic of sexual harassment has legal and professional consequences relating to participating in or creating unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that is connected to a person’s employment regardless of gender or sexual orientation.
Course Objectives:
Duration: 30 min. CE Credits: .50 Chapters: 2
This 2-hour course will highlight the different types of unlawful harassment, federal and state laws as well as consequences for not abiding by the laws.
Course Objectives:
Duration: 120 min. CE Credits: 2 Chapters: 8
Identify the signs of workplace aggression to prevent workplace violence, how to report suspicious or threatening situations, and how to react to real-life incidents of workplace violence.
In today’s society, workplace violence can happen at any time, any place, from co-workers or complete strangers. We demonstrate how managers and employees must work together to create a cohesive approach to keeping everyone in the workplace safe.
Course Objectives:
Duration: 15 min. CE Credits: .25 Chapters: 1
EEO Compliance Training for Employees and Managers.
Duration: 15 min. Chapters: 1
More than 130 million workers in more than 7 million workplaces are protected or “covered” by the Fa.
Duration: 15 min. Chapters: 1
Welcome to the Family Medical Leave Act (FMLA) training session.
Duration: 15 min. Chapters: 1
We will discuss the employment laws relevant to the state of Arizona.
Duration: 15 min. Chapters: 1