Employment

The landmark legislation that is transforming healthcare delivery in the United States has many provisions that organizations and staff must implement to maintain compliance. As of September 23, 2012, or soon after, health insurance issuers and group health plans are required to provide you with an easy-to-understand summary about a health plan’s benefits and coverage. The new regulation is designed to help you better understand and evaluate your health insurance choices.

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Course Objectives:

• Identify what is the Affordable Care Act.
• Explain the effects of the Affordable Care Act.
• Identify the costs of the Affordable Care Act.

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Duration: 15 min. CE Credits: .25 Chapters: 1

The presence of alcohol and substance abuse in the workplace is a significant problem for employers and employees alike. This course provides readers with information regarding the risk factors, prevention, and intervention techniques as they relate to the abuse of alcohol and drugs in the workplace.
Topics covered will also include the supervisor’s role in dealing with substance abuse in the workplace and the heavy toll that it has on employee productivity.

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Course Objectives:

• Recognize the signs of alcohol and substance abuse in the workplace.
• Understand the risk factors that may contribute to alcohol and substance abuse in the workplace.
• Explain the recommended intervention techniques to help reduce alcohol and substance abuse in the workplace.

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Duration: 15 min. CE Credits: .25 Chapters: 1

Promoting employee health and wellness has many benefits that can positively affect the organizations productivity and financial results. During this course, we will review employee health and wellness programs and discuss the benefits they provide for both employees and employers. We will also look at how to implement employee health and wellness programs to reduce injuries, increase employee satisfaction, and to create a culture of safety.

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Course Objectives:

• Understand the importance of health and wellness programs on overall employee health and productivity.
• Identify key components of a health and wellness program.
• Gain an in-depth understanding of the role each employee should take in a successful wellness program.
• Review specific resources that employers can provide as part of a health and wellness program.

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Duration: 15 min. CE Credits: .25 Chapters: 1

This course will assist staff in understanding legal requirements regarding personal and financial data and prevention of Medicare and Medicaid fraud.
It provides information regarding current efforts by the Department of Health and Human Services to detect and prosecute those who participate in fraudulent activities and “whistleblower” protection for employees who expose these activities.

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Course Objectives:

• Overview of the financial basics of Medicare and Medicaid.
• How to identify abuse and fraud of Medicare and Medicaid.

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Duration: 15 min. CE Credits: .25 Chapters: 1

Handling customer complaints can be one of the most important aspects of providing excellent customer service. Customers, Vendors, Patients, Clients, and Other 3rd Parties who complain are doing so to offer the organization the ability to bring resolutions to key issues and demonstrate good customer service to maintain customer loyalty and prevent attrition This course is meant to assist employees with customer service responsibilities in understanding how to resolve and deal with difficult customer situations.

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Course Objectives:

• Identifying and categorizing customer complaints in order to offer an opportunity for improvement.
• How to follow up on critical issues to ensure customer satisfaction.
• How basic complaints can be handled and resolved.
• How to interpret customer complaints from a distance or in person.

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Duration: 15 min. CE Credits: NA Chapters: 1

It’s commonly known that it takes five new customers to replace one LOST customer and that people who have had bad experiences usually tell 10-12 people about it. We cover both the issues related to hostile and unsatisfied customers and the attitudes of employees that directly impact the customer experience.

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Course Objectives:

• Improve customer relations.
• Maintain customer relationships.
• Discuss ways to preserve customers.

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Duration: 15 min. CE Credits: .25 Chapters: 1

Employees of merchants and service providers involved in the transmission, processing, or storage of.

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Course Objectives:

• Understand the PCI-DSS standards and how it applies to the responsibilities for handling in-person and not present cardholder transactions
• Become familiar with the security features of the payment cards and the subtle differences between major card brands
• Follow the necessary steps to secure data whether in electronic or written form until it is properly transmitted or destroyed
• Gain insight into the handling of stressful situations when presented with a payment card that may not be legitimate

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Duration: 30 min. Chapters: 1

Section 1557, in effect since 2010, is the ACA’s nondiscrimination provision, prohibiting discrimina.

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Duration: 30 min. Chapters: 1