COURSE LIBRARY

Skill Building

From customer service to internal processes, soft skills improve work quality and
effort of employees

Negotiations with customers to collect past due accounts are very effective debt collection methods when handled properly. It will be helpful to know upfront what your goals are and practice a few core competencies to make the negotiations a positive and rewarding experience.


Duration: 15 min. Chapters: 1

This course will assist staff in understanding legal requirements regarding personal and financial data and prevention of Medicare and Medicaid fraud.
It provides information regarding current efforts by the Department of Health and Human Services to detect and prosecute those who participate in fraudulent activities and “whistleblower” protection for employees who expose these activities.


Course Objectives:

  • Overview of the financial basics of Medicare and Medicaid.
  • How to identify abuse and fraud of Medicare and Medicaid.

Duration: 15 min. CE Credits: .25 Chapters: 1

In this course, we will show how management and employee attitudes can positively affect work performance and the professionalism of your enterprise.
We introduce the concept of “stages of development”, which is a tool available to help identify employee strengths and areas for growth and development – but even more importantly, a road map of specifics to achieve excellence.


Course Objectives:

  • Explain the best way to motivate employees.
  • Understand different motivating factors.

Duration: 15 min. CE Credits: .25 Chapters: 1

Determine how to support your team so they can perform at their best.


Duration: 15 Chapters: 1

Common types of identity theft, phishing, and other scams devised to gather sensitive personal information.
Identity theft is a serious problem that affects the victims and can potentially damage the reputation of businesses if it occurs due to a data breach. With the HIPAA 2013 Omnibus final rule, business associates must report certain data breaches to protect the consumer and are subject to fines.


Course Objectives:

  • Discuss identity theft.
  • Understand the impact on consumers and businesses.
  • Explain regulations.
  • Know how to prevent identity theft.

Duration: 15 min. CE Credit: .25 Chapters: 1

The purpose of this course is to identify and explore the four basic leadership skills, which include leadership basics, coaching skills, servant leadership, and emotional intelligence (EQ).


Course Objectives:

  • Understand the basic leadership skills necessary to be an effective leader.
  • Know how persuasive coaching skills can help the management team.
  • Identify ten principles of servant leadership.
  • Define the key elements of emotional intelligence.

Duration: 15 min. CE Credits: .25 Chapters: 1

Phone ettiquite is a very important skill for anyone within a business who has direct communication with cutomers, vendors, or other 3rd parties who may be communicating over the telephone with the business. Telephone ettiquete is a skill that can be taught and monitored by managers in order to maintain positive customer service and high satisfaction scores within the business.


Course Objectives:

  • Understand Why Phone Ettiquite is Important.
  • Review Common Practices on the Telephone.
  • Learn how to Appropraitly Communicate Information over the Phone.
  • Understanding Etiquite Upon Initiating, During, and After (Durring Follow Up) Telephone Conversations.

Duration: 15 min. CE Credits: NA Chapters: 1

Identify actions you can take to support each person’s development.


Duration: 15 Chapters: 1