Healthcare Course Library for Continuing Education

This video from the August 2019 Skilled Nursing Facility (SNF) Quality Reporting Program (QRP) Provider Training held on August 13 and 14, 2019, provides an overview of changes to the RAI Manual and the MDS 3.0 v1.17.1 Item Sets which becomes effective on October 1, 2019.

Heart failure, involving the loss of the hearts ability to pump blood efficiently, is a common condition that affects people of all ages, from children to the elderly. It is the most common diagnosis in Medicare-age hospital patients. One in eight deaths in the U.S. has heart failure as a contributing cause. Western lifestyle habits have contributed to the increasing incidence of heart failure, along with increasing expenditures devoted to care of heart failure patients. This course provides an overview of heart failure and discusses the prevalence, assessment and management of this disease, along with its health, social and economic consequences.

Alere BinaxNOW Influenza A and B Card is an in vitro immunochromatographic assay for the qualitative detection of influenza A and B nucleoprotein antigens in nasopharyngeal (NP) swab, nasal swab samples, and nasal wash/aspirate specimens. It is intended to aid in the rapid differential diagnosis of influenza A and B viral infections.

A clear and well-thought out hiring and firing process is essential in order to secure high-quality candidates who represent the business positively and contribute to the organization’s overall success. This course outlines strategies for operating procedures as they relate to hiring and firing.

This course examines the types of motivation and practical strategies, including specific actions and guidelines, that managers use to motivate employees and inspire their growth and development. The course includes a section highlighting strategies for motivating a team during challenging times.

Customer service is the support that a company offers its customers before, during, and after they buy a product or service. Quality customer service makes for a helpful and enjoyable experience for the customer and is important for companies to both retain customers and grow the business. This course examines proactive strategies to make customers happy and tips for handling difficult situations in any setting.

This course introduces the concepts and practical strategies used for effective communication by managers. The course focuses on understanding and improving communication that occurs verbally and/or non-verbally, whether in person or in the digital workplace.

Interdepartmental communication empowers people and embraces collectivity to eradicate obstacles between departments. This course defines and describes key principles of successful interdepartmental communication, which lead to a positively transformed work environment.

AIDET, which stands for Acknowledge, Introduce, Duration, Explanation, and Thank you, is a communication strategy that healthcare workers use to improve communication with patients and each other. Training using AIDET cues the healthcare worker to include all information during communication.
This course explains each of the AIDET techniques and explains how they can be used in everyday healthcare scenarios. A review of the literature will be included to determine the effectiveness of using AIDET in the healthcare environment. Course expiration date: 11/15/2025