Healthcare Course Library for Continuing Education

Caring for the Elderly

This course covers how to recognize and manage the needs of the elderly population by gaining more knowledge about the changes related to the aging process. By the end of this course, the learner will have a comprehensive understanding of the aging population, alterations in health conditions, evaluation and recommended interventions in the care of an older adult.

Understanding Power of Attorney (POA), Conservators and Guardians

As a healthcare provider, it is important to understand the difference between power of attorney (POA), conservators, and guardians. It is a reality that many of our patients and their families will need to deal with these concepts as the population ages. Each of these categories plays a different role in elder law and having knowledge of these differences can help patients and their families as they navigate the process of determining the best choices for their healthcare. Our specialty is not in elder law and we are not expected to advise our clients in legal issues, but it is an area that patients and their families may face, therefore, it is beneficial to them for healthcare professionals to be familiar with the terms.
This course will compare POA, conservators, and guardians so health professionals will be able to understand what each term refers to as they come across them in practice. This course will also discuss recent findings from the literature along with differences based on the patients care setting.

Advance Directives

The Administration of Aging has recently reported that the population of elderly adults, over the age of 65, is expected to reach 72.1 million within the next couple decades. Despite the massive aging population and the associated health issues, the majority of Americans do not have advance directives in place

These statistics paint a clear picture why it is important for patients as well as medical professionals to have thorough training about advance directives. This course will familiarize you with the specific types of advance directives that you will encounter during your career.

Quality Assurance and Performance Improvement

“Quality assurance and performance improvement (QAPI) has gained popularity as a key process measure within the healthcare industry over the last two decades. QAPI takes a systematic, comprehensive, and data-driven approach to maintaining and improving safety and quality in nursing homes while involving all nursing home caregivers in concrete and creative problem solving. This course will discuss the importance of QAPI, the basics of the program, and the impact of QAPI on resident outcomes. Additionally, the course will provide and evaluation of evidence-based guidelines for designing and implementing a successful QAPI program.

Home Health and Hospice Aide Training

This course will provide an overview of home health and hospice care for patients. This will include the role of aides and what patients qualify to receive these services. It will also discuss the specific training requirements that home health and hospice aides must complete prior to beginning their services. Lastly, this course will go over a palliative care certification option that organizations may choose to complete to provide a more comprehensive, organized approach to patient care. Course expiration date: 9/9/2025

The Importance of Accurate Health Documentation in the EHR

Electronic health records (EHR) are computerized medical records and can be used for a variety of purposes. They have been implemented for many years in the healthcare system, digitizing patient, and facility information, and offer providers many benefits to their use. However, accurate usage of EHR is vital for their success. This course will cover the importance of accurate documentation in EHR in a healthcare setting.

Patient and Resident Rights

Patients are entitled to protections and rights established by federal, state, and local or regional laws. These rights apply whether they reside temporarily or permanently in a medical center, hospital, clinic, extended care facility, private care home, residential care facility for the elderly, or skilled nursing facility. They may also be entitled to additional rights through voluntary codes of ethics adopted by organizations, associations, and societies that guide the conduct of members and providers. Understanding the rights of patients and residents will enable health care providers and caregivers to operate according to best-practice standards and protect themselves and their employers from costly and unpleasant legal action.

Medicare Rights and Protections

This course was developed and approved by the Centers for Medicare and Medicaid Services (CMS), the Federal agency that administers Medicare, Medicaid, and the Childrens Health Insurance Program (CHIP) and the Health Insurance Marketplace. This course explains the rights and protections afforded to someone enrolled in Original Medicare, a Medicare Advantage Plan, another Medicare health plan, or a Medicare Prescription Drug Plan.

Customer Service Training for Medical Collections

This course provides training for successfully negotiating with customers to collect medical debts. Learners will be instructed in setting up goals and practicing a few core competencies to make negotiations for collection of past due accounts a positive and rewarding experience. The course also includes scenario-based learning, which supplies learners with a variety of responses to 15 possible objections to debt payment.