Grievance/Complaint Procedures and Internal Dispute Resolution

Grievance/Complaint Procedures and Internal Dispute Resolution

Grievance/Complaint Procedures and Internal Dispute Resolution

Grievance/Complaint Procedures and Internal Dispute Resolution

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EMPLOY
Having an internal mechanism for resolving disputes is like wearing a seat belt — the internal restraint can help organizations avoid harm from a civil lawsuit. Providing an outlet for employees' frustrations at the workplace is a proven safety valve. This course will give you the tools to resolve disputes in a productive and respectful manner by covering topics such as dispute resolution options, open door policy, peer reviews, and how to create formal written grievances.

COURSE INFORMATION

15 minValid for 12 monthsCreated 2018-07-19Updated 2020-10-05

Course Objectives

  • Be able to resolve internal disputes in a productive and respectful manner
  • Gain the tools used to solve disputes with coworkers

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