Improving Customer Service One Transaction at a Time

Improving Customer Service One Transaction at a Time

Improving Customer Service One Transaction at a Time

Improving Customer Service One Transaction at a Time

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EMPLOY
This course provides an overview of how to improve skills in the effort to provide excellent customer service. It encourages learner reflection of good and bad customer service experiences, while using these experiences to promote learner retention and provide solutions to specific situations on-the-job.

COURSE INFORMATION

MedTrainer15 minValid for 12 monthsCreated 2018-07-18Updated 2020-06-07

Course Objectives

  • Understand that every customer has different expectations that may not always result in a positive experience, even though excellent customer service was provided.
  • Explain the importance of providing excellent customer service and connect that importance to evidence-based statistics.
  • Identify ways to provide excellent customer service that can be used on-the-job.

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