Improving Patient Safety and Communication During EMS to ED Handoffs

Improving Patient Safety and Communication During EMS to ED Handoffs

Improving Patient Safety and Communication During EMS to ED Handoffs

Improving Patient Safety and Communication During EMS to ED Handoffs

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There is a critical need to effectively communicate patient-specific information during transfers and handoffs. This course will review the risk and consequences of ineffective communication, barriers to success, and real-life examples to illustrate the importance of utilizing a standardized hand-off process for adults and pediatric patients. The effects of fatigue and job burnout is another factor that contributes to ineffective hand-offs and medical errors. We will conclude the course with evidence-based guidelines, models, and communication tools that can be utilized by those involved in documenting vital hand-off information for providers and clinical staff.

COURSE INFORMATION

30 minValid for 12 monthsCreated 2020-04-16Updated 2020-04-16

Course Objectives

  • Discuss critical information needed by the receiving team for optimal care of the pediatric trauma or adult medical patient.
  • Give examples of how miscommunication at dispatch and EMS to ED handoffs can cause medical errors.
  • Determine key patient safety concepts regarding handoffs and transfers.
  • Review tools to improve handoff communication.

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