Phone Etiquette Training

Phone Etiquette Training

Phone Etiquette Training

Phone Etiquette Training

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Proper telephone etiquette is very important as you are representing your department and the organization. Remembering to use proper telephone etiquette, whether answering the phone or making phone calls, leaves callers with a favorable impression of you, your department, and your organization in general. This course will help you understand how to make your phone conversations more effective by covering topics such as answering and making calls, handling difficult callers, placing calls on hold, and more.

COURSE INFORMATION

30 minValid for 12 monthsCreated 2018-01-03Updated 2018-01-03

Course Objectives

  • This course will help you understand how to make your phone conversations more effective.
  • Answering calls
  • Making Calls
  • Transferring Calls
  • Properly Answering and Greeting Callers

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