Learning
Credentialing
Compliance
About Rocky Mountain Surgical Center: By the Numbers
Founded in 2003
Bozeman, Montana
12 Physicians
Founded by a Physician
The Challenge
Rocky Mountain Surgical Center’s manual processes were time-consuming, resulting in lost productivity and increased chance of revenue impact due to credentialing delays. Plus, as a CMS-certified facility, RMSC needed to remain survey-ready, which was a challenge with paper files, spreadsheets, and disparate communication.
The Solution
MedTrainer’s all-in-one platform simplified RMSC’s education, compliance, and credentialing processes. RMSC improved employee productivity with easy to-use regulatory training from MedTrainer Learning and online policy management and reporting that keeps them survey ready. From requesting credentialing documents to privileging sign-off, the entire process is electronic with automatic tracking and customizable reporting.
The Results
RMSC reduced provider reappointment time by 50%, and can now fulfill CMS inspector requests in under 60 seconds. With electronic document requests, provider applications are returned in just one week, compared to several weeks previously. With easy access to customized monthly reports, RMSC has instant visibility into expiring credentials and DEA verification, further enhancing compliance.
Read the Full Case Study
Reducing Manual Tasks to Make Growth Possible
The Chaos of Manual Compliance Processes
As the Office Manager at Rocky Mountain Surgical Center (RMSC), Kasey Krabler oversees everything from HR and compliance to billing and accounts payable. She’s responsible for ensuring all providers, and a separate anesthesia group, are properly credentialed and have privileges at the center. As a Centers for Medicare and Medicaid (CMS) certified facility, RMSC always needs to be ready for an unplanned visit—meaning every part of Kasey’s role is critically important and demands that she juggle tasks effectively.
MedTrainer Brings Order to Compliance Chaos
The introduction of MedTrainer’s all-in-one software marked a turning point for Kasey and RMSC. Streamlining education, compliance, and credentialing turned what had once been a tedious process filled with manual labor and long hours into a digital-first approach to compliance.
Dramatic Gains in Confidence and Efficiency
Using MedTrainer, Kasey feels that Rocky Mountain Surgical Center is always ready for a survey. This readiness has turned survey visits from nerve-wracking encounters to calm, controlled interactions.
reduction in credentialing turnaround time
"I have really adjusted the process to be able to spend less time and more efficiently—with the help of MedTrainer. Now, quarterly with my reappointments, instead of a week I might spend half a day pulling all my documentation, uploading files, saving new documents, and making sure we have everything”.
"Software is your friend when it is well developed and I truly believe that the MedTrainer team has put in the time and effort to make it valuable. It’s continuing to grow and I love the new features that are coming out.”
