Multi-Location Urgent Care Center Digitizes Training and Upholds Accreditation

A Midwest-based urgent care center was quickly growing and lacked a scalable method to manage and maintain its annual requirements for education and credentialing among clinical and non-clinical staff. To ensure compliance with federal and state regulations and to maintain accreditation with the Urgent Care Association (UCA), the organization needed ease of access to key documents including employee training, certification, and attestation of policies and procedures.

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About the Urgent Care Center: By the Numbers

Founded in 2014

10 locations

150+ employees

The Challenge

Efficiently providing evidence to accreditation surveyors while growing and adding providers at a rapid pace.

The Solution

MedTrainer’s all-in-one compliance platform provided training required for accreditation, as well as a central location for policies and SDS management, and robust reporting capabilities.

The Results

The urgent care center streamlined the administrative duties at each clinic, giving staff more time to focus on patients rather than paper-based processes.

Urgent Care Center + MedTrainer

Streamlining Administrative Duties

Time Consuming and Error-Prone Processes

With required training, licenses, certifications, and expiration dates were being tracked at each location by managers using only paper files and spreadsheets, compliance training was a time consuming and error-prone process. They also needed an efficient way to provide evidence to accreditation surveyors that it meets national operating standards.

All-In-One Compliance Solution

In MedTrainer, all documentation required for the organization’s re-accreditation surveys is organized and easily accessible and staff know all information is up-to-date and no renewal deadlines are missed. With significant growth expected in the coming years, the digitization of compliance processes will pave the way.

Returning the Focus to Patients

The urgent care center has streamlined the administrative duties at each clinic, enabling staff to focus on patients rather than paper-based processes. Administrators have designated the first two weeks of August each year for all staff to complete annual education and policy re-attestation. With just the click of a button, they can run a report to view completions and ensure compliance across the entire organization.

“With just the click of a button, they can run a report to view completions and ensure compliance across the entire organization.”