Take Back Your Time: Healthcare Admins Share How They Reclaim Their Days

In healthcare compliance and credentialing, everything you do protects patients, revenue, and reputation — no wonder you’re stretched thin. Yet there are still only 24 hours in a day. What if there were a better way to get it all done and still leave the office on time?

In this on-demand webinar, Brandy Coyle (Chief Compliance Officer, Bluegrass Community Health Center), Missy Travis (RN, founder of IP&C Consulting), and Mary Carol Michaud (Credentialing Specialist, MedTrainer) reveal their secrets to regaining control over their day-to-day.

Together, they share how they organize their day, the tools that help them get more done in less time, and how they calm the chaos with prioritization.

Common questions we’ll address in this webinar:

• What’s actually stealing the most time from healthcare compliance, credentialing, and infection prevention teams?
• How do veteran healthcare admins structure their day to stay ahead of interruptions and competing priorities?
• Which tools and strategies save the most time when everything feels urgent?

Take Back Your Time: Healthcare Admins Share How They Reclaim Their Days

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How Can Healthcare Admins Keep Up With Their Workload?

In the beginning of the webinar, Missy, Brandy, and Mary Carol shared what’s really behind the time crunch facing compliance, credentialing, and infection prevention teams. They also broke down just how much heavier the workload has gotten in the past year.

Where Does Most of a Healthcare Admin’s Day Go?

When attendees were polled on what disrupts their day most, constant interruptions and distractions won out.

Why Is a Healthcare Admin’s Workload Getting Heavier?

The added pressure comes from a few clear sources: more regulation, tougher enforcement, and thinner staffing.

• New legislation: 730 bills enacted across all 50 states last year alone
• Stricter enforcement: HHS OCR fines increased 40% year over year
• Rising overtime: healthcare worker overtime equaled more than 9,000 full-time jobs

Want to learn more? Here’s how to see the full webinar. [<<link to webinar registration page>>]

How Can a Chief Compliance Officer Plan Their Day?

Next, Brandy shared how she structures her day as Chief Compliance Officer for a multi-site FQHC, and how she protects time despite constant interruptions.

• Scan regulatory updates and urgent emails first thing every morning
• Build in flexibility for the emergencies and time-sensitive questions that compliance work inevitably brings
• Use shared calendars and project management timelines to keep track of everything from daily focus time to major initiatives like site visits

She also shared how she avoids information overload for her team and the resources that keep her ahead of constant regulatory change.

How Can Infection Preventionists Turn Problems Into Progress?

Next, Missy shared common problems infection preventionists face and how she solved them.

How Does an Infection Preventionist Handle Competing Priorities and Distractions?

Return to the infection prevention plan to decide what matters most. Set aside quiet, uninterrupted time for detailed work like surveillance and reporting.

A few of Missy’s tips for getting the most out of your time:

• Do a time assessment by reviewing last week’s calendar to spot time wasters
• Use your job description and infection prevention plan to align weekly and daily activities with what is expected of you
• Block off distraction-free time for deep work, and protect that time during work hours, not at home

She also shared how she keeps larger projects from feeling overwhelming.

Watch the entire webinar on-demand.

How Can Credentialing Specialists Take Control of a Chaotic Day?

Next, Mary Carol shared her three Ps for taking control of a chaotic day: plan, protect, and prioritize.

• Plan — create clarity before the day begins
• Protect — guard time for meaningful work
• Prioritize — focus on what actually moves the needle forward

She also shared the problems that pushed her to build this framework, like starting the morning with five urgent emails from five different departments with no idea where to start, and tasks scattered across email, a portal, and sticky notes.

How Do Veteran Admins Handle Saying No, Audits, and Calendar Blocking?

The panel closed with live audience questions on pushing back on leadership, staying audit-ready, and defending calendar blocks.

Can You Tell a Physician or Leader You Don’t Have Time?

Brandy avoids saying no outright. Instead, she resets the timeline and walks the requester through what the task actually involves, so everyone’s on the same page about scope and effort. Missy added that she checks the ask against her job description and infection prevention plan, then asks what she can trade or where she needs help.

How Do You Stay Audit-Ready Without Extra Work?

Missy builds audit prep into daily rounding and her annual risk assessment, so surveyor questions feel routine instead of new. Mary Carol keeps credentialing audit-ready year-round with role-based permissions, regular internal checks, and surprise mock audits from her director.

What Happens When Something Gets Scheduled Over Your Blocked Time?

Both Mary Carol and Missy keep their calendars shareable and ask whether the competing request is urgent or can wait. Leadership requests always get time. Everything else gets rescheduled, not dropped.

See How the Full Panel Reclaims Their Time

Planning your day only goes so far when policies, trainings, credentialing, and audits all live in different systems. MedTrainer brings that work into one place, and is recognized as a respected name in healthcare training and credentialing. All three panelists talked about the amount of time spent logging into and out of different tools and websites. A comprehensive platform like MedTrainer eliminates that back-and-forth.

MedTrainer Compliance centralizes policy management, incident reporting, and audit trails in one place, the kind of standardization Brandy relies on. MedTrainer Credentialing automates exclusion monitoring and license verification to keep teams audit-ready, echoing Mary Carol’s own repeatable process. MedTrainer Learning rounds out the workforce compliance tasks with curated healthcare-specific training and tools that reduce research time, duplicate data entry, and manual tasks.

Watch the full on-demand recording to get the complete picture.