
The Importance of Water Management
A healthcare facility’s water supply frequently has waterborne pathogens in it. This can become a reservoir for bacteria growth, leading to healthcare-associated infections. Fast, accurate, and specific identification of these waterborne pathogens is crucial for a bacteria-free water supply. This course will explain the risks of waterborne pathogen transmission, discuss the prevalence of disease outbreaks from waterborne pathogens, and review the
The Importance of Water Management
A healthcare facility’s water supply frequently has waterborne pathogens in it. This can become a reservoir for bacteria growth, leading to healthcare-associated infections. Fast, accurate, and specific identification of these waterborne pathogens is crucial for a bacteria-free water supply. This course will explain the risks of waterborne pathogen transmission, discuss the prevalence of disease outbreaks from waterborne pathogens, and review the

Nursing Homes 101
By 2050, the U.S. population of the 65 and over age group will double. Families are not always able to care for their aging relatives or for those who need continual care or supervision, thus nursing homes are essential and provide the services necessary to keep residents healthy and comfortable. This course is intended for those who are new to the nursing home industry and want to know what to expect. An overview of nursing homes and the types of employees who work in nursing homes will be outlined, the types of services provided in a nursing home will be examined, and information for new employees, including primary job responsibilities and helpful tips to be successful, will be discussed.
Nursing Homes 101
By 2050, the U.S. population of the 65 and over age group will double. Families are not always able to care for their aging relatives or for those who need continual care or supervision, thus nursing homes are essential and provide the services necessary to keep residents healthy and comfortable. This course is intended for those who are new to the nursing home industry and want to know what to expect. An overview of nursing homes and the types of employees who work in nursing homes will be outlined, the types of services provided in a nursing home will be examined, and information for new employees, including primary job responsibilities and helpful tips to be successful, will be discussed.

Management of Indwelling Urinary Catheters
There are different types of urinary catheters; however, indwelling urinary catheters are the most common medical device used in healthcare facilities. According to the Centers for Disease Control and Prevention (CDC), catheter-associated urinary tract infection (CAUTI) is the most prevalent healthcare-associated infection. This course will provide an overview of indwelling urinary catheters, discuss the prevalence of complications related to indwelling urinary catheters, and review evidence-based guidelines in the documentation, insertion, maintenance, and specimen collection of indwelling urinary catheters.
Management of Indwelling Urinary Catheters
There are different types of urinary catheters; however, indwelling urinary catheters are the most common medical device used in healthcare facilities. According to the Centers for Disease Control and Prevention (CDC), catheter-associated urinary tract infection (CAUTI) is the most prevalent healthcare-associated infection. This course will provide an overview of indwelling urinary catheters, discuss the prevalence of complications related to indwelling urinary catheters, and review evidence-based guidelines in the documentation, insertion, maintenance, and specimen collection of indwelling urinary catheters.

Management of Heart Failure
Heart failure, involving the loss of the hearts ability to pump blood efficiently, is a common condition that affects people of all ages, from children to the elderly. It is the most common diagnosis in Medicare-age hospital patients. One in eight deaths in the U.S. has heart failure as a contributing cause. Western lifestyle habits have contributed to the increasing incidence of heart failure, along with increasing expenditures devoted to care of heart failure patients. This course provides an overview of heart failure and discusses the prevalence, assessment and management of this disease, along with its health, social and economic consequences.
Management of Heart Failure
Heart failure, involving the loss of the hearts ability to pump blood efficiently, is a common condition that affects people of all ages, from children to the elderly. It is the most common diagnosis in Medicare-age hospital patients. One in eight deaths in the U.S. has heart failure as a contributing cause. Western lifestyle habits have contributed to the increasing incidence of heart failure, along with increasing expenditures devoted to care of heart failure patients. This course provides an overview of heart failure and discusses the prevalence, assessment and management of this disease, along with its health, social and economic consequences.

BinaxNOW Influenza A and B
Alere BinaxNOW Influenza A and B Card is an in vitro immunochromatographic assay for the qualitative detection of influenza A and B nucleoprotein antigens in nasopharyngeal (NP) swab, nasal swab samples, and nasal wash/aspirate specimens. It is intended to aid in the rapid differential diagnosis of influenza A and B viral infections.
BinaxNOW Influenza A and B
Alere BinaxNOW Influenza A and B Card is an in vitro immunochromatographic assay for the qualitative detection of influenza A and B nucleoprotein antigens in nasopharyngeal (NP) swab, nasal swab samples, and nasal wash/aspirate specimens. It is intended to aid in the rapid differential diagnosis of influenza A and B viral infections.

Hiring and Firing – Best Practices for Managers
A clear and well-thought out hiring and firing process is essential in order to secure high-quality candidates who represent the business positively and contribute to the organization’s overall success. This course outlines strategies for operating procedures as they relate to hiring and firing.
Hiring and Firing – Best Practices for Managers
A clear and well-thought out hiring and firing process is essential in order to secure high-quality candidates who represent the business positively and contribute to the organization’s overall success. This course outlines strategies for operating procedures as they relate to hiring and firing.

Motivating Employees and Inspiring Growth
This course introduces managers to key concepts of work motivation, including intrinsic and extrinsic motivation, and provides practical strategies for motivating employees, encouraging professional growth, communicating expectations, recognizing success, removing barriers, and supporting team morale during challenging times.
Motivating Employees and Inspiring Growth
This course introduces managers to key concepts of work motivation, including intrinsic and extrinsic motivation, and provides practical strategies for motivating employees, encouraging professional growth, communicating expectations, recognizing success, removing barriers, and supporting team morale during challenging times.

Customer Service: Handling Difficult Situations
This course provides an overview of effective customer service practices, including soft and hard skills, communication methods, satisfaction measures, and de-escalation strategies for responding professionally to routine and difficult interactions. Participants will review how active listening, empathy, adaptability, time management, digital literacy, and respectful communication help build trust, improve service experiences, and support positive outcomes when working with clients, families, customers, staff, and other service partners.
Customer Service: Handling Difficult Situations
This course provides an overview of effective customer service practices, including soft and hard skills, communication methods, satisfaction measures, and de-escalation strategies for responding professionally to routine and difficult interactions. Participants will review how active listening, empathy, adaptability, time management, digital literacy, and respectful communication help build trust, improve service experiences, and support positive outcomes when working with clients, families, customers, staff, and other service partners.

Improving Communication with Employees
This course introduces the concepts and practical strategies used for effective communication by managers. The course focuses on understanding and improving communication that occurs verbally and/or non-verbally, whether in person or in the digital workplace.
Improving Communication with Employees
This course introduces the concepts and practical strategies used for effective communication by managers. The course focuses on understanding and improving communication that occurs verbally and/or non-verbally, whether in person or in the digital workplace.
Learning